Refund policy

Shipping, Exchanges & Return Policy

Domestic Shipping

  • BAYCAT currently ships throughout the United States via USPS, FedEx and UPS
  • All orders are shipped from our facility on Kent Island, MD
  • All orders are processed and shipped within one business day (if not same day).
  • A tracking email will be sent to the email address submitted with the order when the order ships.
  • All delivery dates are estimates and are not guaranteed.
  • We do not ship on weekends or holidays.
  • Free shipping is available for orders on or over $60.01.
International Shipping
  • We currently do not ship internationally, but will do so on a case-by-case basis.
  • For international orders, please email us at info@baycat.com and write “International Shipment Request” in the subject line.
  • Please include your shipping address and the products you desire to purchase.
  • We will respond in a timely manner with a shipping quote.
  • If you are interested in proceeding we will finalize your order and payment by phone.
Return Policy
  • BAYCAT will gladly accept returns for items that are in new and resalable condition within 30 days from the date of purchase
  • The items must be free from hair and dirt.
  • BAYCAT will only accept returns of Items purchased from BAYCAT.com
  • Items not purchased from BAYCAT.com must be returned to the original place of purchase
Return Process
  • In the event you are not satisfied, please contact us at info@baycat.com and put “Return” in the subject line.
  • Once you request a return we will send you a return shipping label that will conform to the packaging within which you received the item
  • Print the label, attach it to your return, and take it to the appropriate shipper (USPS, FedEx or UPS).
  • Once your return has been received BAYCAT will process a refund through your chosen method of payment
Exchange Policy
To avoid having to do an exchange, please take the time to MEASURE YOUR CAT and consult the appropriate size chart prior to placing your order.
  • BAYCAT will gladly accept exchanges of items that are in new and resalable condition within 30 days from the date of purchase.
  • The items must be free from hair and dirt
  • BAYCAT will only accept exchanges of Items purchased from BAYCAT.com
  • Items not purchased from BAYCAT.com must be returned to the original place of purchase.
Exchange Process
  • In the event you require and exchange, please contact us at info@baycat.com and put “Exchange” in the subject line.
  • Once you request an exchange we will send you a return shipping label that will conform to the packaging within which you received the item
  • Print the label, attach it to your rexchange, and take it to the appropriate shipper (USPS, FedEx or UPS).
  • Once your exchanged item has been received BAYCAT will process ship you the new item you have requested.